Returns & Refunds
Last updated: April 2026
At Gut Happy Foods, every meal is cooked with care and frozen to lock in freshness. Because our products are frozen, ready-to-eat foods, there are some things we handle differently to other shops — but your rights as a consumer always come first. This policy explains when and how you can return a product or claim a refund.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, this means our meals must be of acceptable quality, safe to eat, match how we describe them, and be fit for their purpose. If a product fails to meet one of these consumer guarantees, you are entitled to a remedy — a replacement or a refund for a major failure, and a replacement (or refund) where the problem can't be put right. Nothing in this policy limits or replaces those rights.
Food safety & change of mind
For health and food-safety reasons, we are unable to accept returns or offer refunds simply because you have changed your mind, ordered the wrong meal, or no longer want a product. Once frozen meals have left our cold chain we cannot resell them, so please choose carefully at checkout. This does not affect your rights under the Australian Consumer Law set out above.
When we'll replace or refund
We want every meal to arrive in perfect condition. Please contact us if any of the following happens:
Your order arrives spoiled, thawed or above a safe temperature — for example, meals that are no longer frozen on delivery.
A product is damaged — packaging is broken, leaking or compromised on arrival.
You received the wrong item — the meal doesn't match what you ordered.
There is a quality or safety issue — the food is not of acceptable quality or is unsafe to eat.
Where one of these applies, we'll arrange a replacement, a store credit, or a refund — your choice for a major failure. Refunds are issued to your original payment method.
Please don't eat anything you think is unsafe. For food-safety reasons we generally do not ask you to post spoiled or thawed meals back to us. Instead, a couple of clear photos showing the problem (and the packaging) are usually all we need to sort things out.
How to make a claim
So we can act quickly while the issue is fresh, please get in touch within 48 hours of receiving your order. Email hello@guthappyfoods.com.au and include:
Your name and order number;
Which meal(s) are affected;
A short description of the problem; and
One or two photos of the product and its packaging.
We'll review your claim and respond within 2 business days. If a remedy applies, we'll confirm whether we're sending a replacement or processing a refund, and how long it will take.
Cancellations & subscriptions
Our delivery runs are scheduled in advance. If you need to change or cancel an order, please let us know before the cut-off — orders placed after the 25th of the month are fulfilled in the following month's delivery. For subscription packs, you can pause or cancel upcoming deliveries by contacting us at least 2 days before your next dispatch date. Any payment already taken for meals that have shipped is non-refundable except where the Australian Consumer Law applies.
Contact us
Gut Happy Foods
10/11 Ponderosa Pde, Warriewood, NSW 2102, Australia
Email: hello@guthappyfoods.com.au
This page is provided for general information about how we handle returns and does not limit your rights under the Australian Consumer Law. For more on your consumer rights, visit accc.gov.au.